Privacy Policy

Effective Date: June 22, 2025
Last Updated: July 1, 2025

1. Our Commitment to Your Privacy

W.W. Travels & Tours Ltd. (“we,” “us,” “our”) is dedicated to protecting the privacy and security of the personal information of our users (“you,” “your”). This Privacy Policy describes how we collect, use, process, and disclose your personal information in connection with your access to and use of the wwtravelstours.com website and its associated services (collectively, the “Services”).

This policy is governed by the laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our Services, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use our Services or provide any personal information to us.

2. Definitions

  • “Personal Information” means information about an identifiable individual, including but not limited to name, email address, telephone number, date of birth, passport information, and payment card details.
  • “Agency Services” refers to our role as a travel agent in booking airline tickets and hotel accommodations.
  • “Affiliate Services” refers to our role as a promoter for our partners, Exoticca and Manulife.

3. Information We Collect

We collect different types of Personal Information depending on how you interact with our Services.

  • 3.1. Information Collected for Agency Services (Flight & Hotel Bookings):
    When you use our Agency Services to request or make a booking, we must collect significant Personal Information to fulfill the transaction. This may include:
    • Personal Identifiers: Full legal name, date of birth, and gender (as required by airlines).
    • Contact Information: Email address, phone number, and billing address.
    • Travel Documentation: Passport number, nationality, and expiry date.
    • Payment Information: Credit card number, security code, and expiry date. This information is collected for processing and is transmitted securely to our payment processor. We do not store full credit card numbers on our servers.
    • Loyalty Program Information: Frequent flyer numbers or hotel loyalty account details.
  • 3.2. Information Collected for General Use & Affiliate Services:
    • Voluntary Communications: When you subscribe to our newsletter or contact us, we collect your name and email address to communicate with you.
    • Affiliate Tracking: When you use our Affiliate Services, our links contain a non-personally identifiable token to track referrals. We do not collect any Personal Information you provide on our partners’ websites.
  • 3.3. Information Collected Automatically:
    • Log Data and Device Information: We automatically collect log data when you use the Website, such as your IP address, browser type, and pages visited, to analyze and improve our Services.
    • Cookies: We use cookies for analytics and to enhance site functionality. For more detail, see Section 7.

4. How and Why We Use Your Personal Information

Our legal basis for collecting and using your Personal Information is as follows:

  • To Fulfill a Contract: We process the data collected for Agency Services to perform our contract with you, which is to successfully book your travel with third-party airlines and hotels.
  • With Your Consent: We send marketing communications and newsletters only where you have provided your explicit consent to receive them.
  • For our Legitimate Interests: We analyze user behavior to improve our Website and Services, and we use affiliate tokens to operate our business model. We do this in a way that respects your privacy rights.
  • To Comply with Legal Obligations: We may process your information to comply with legal requirements, such as for tax or anti-fraud purposes.

5. Disclosure and Sharing of Information

We do not sell or rent your Personal Information. We only disclose it as follows:

  • 5.1. For Agency Services: To complete your travel bookings, it is essential that we share your Personal Information with:
    • Airlines, Hotels, and other Travel Suppliers: To secure your reservation.
    • Global Distribution Systems (GDS): Computerized reservation systems used to access travel inventory.
    • Payment Processors and Fraud Prevention Services: To securely process your payment.
      These entities will process your data according to their own privacy policies. We are not responsible for their practices.
  • 5.2. With Third-Party Service Providers: We share information with trusted third parties who perform services on our behalf, such as website hosting, data analytics (Google Analytics), and CRM/email marketing platforms (HubSpot). These providers are contractually obligated to protect your data.
  • 5.3. For Legal Reasons and Business Transfers: We may disclose your information if required by law or in response to a valid legal request. Your information may also be transferred as a business asset in the event of a merger, acquisition, or sale.

6. Data Security

We implement appropriate technical and administrative security measures to protect your Personal Information against unauthorized access, destruction, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of data is at your own risk.

7. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies for analytics and functionality. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the Website.

8. Data Retention

We retain your Personal Information only for as long as is necessary for the purposes set out in this policy, to fulfill our legal and contractual obligations, or to resolve disputes. For example, booking information may be retained for several years to comply with accounting and tax laws.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your province or country, where privacy laws may differ. This is particularly true for our Agency Services, as airlines, hotels, and service providers are located worldwide. By using our Services, you consent to this transfer.

10. Your Legal Rights Under Canadian Law

Under PIPEDA, you have the right to:

  • Access: Request access to the Personal Information we hold about you.
  • Rectification: Request the correction of inaccurate or incomplete information.
  • Withdraw Consent: Withdraw your consent to our use of your information (where consent is the legal basis), subject to legal or contractual restrictions.

To exercise these rights, please contact our Privacy Officer.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children.

12. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time by posting the updated version on this page and changing the “Last Updated” date. We encourage you to review it periodically.

13. Contact Us / Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy, please contact our Privacy Officer at:r:

Waqas Ahmed
W.W. Travels & Tours Ltd.
Email: info@wwtravelstours.com
4110-4250 109 Ave NE, Calgary, AB T3N 1Z3