Effective Date: July 1, 2025
Last Updated: July 1, 2025
This document constitutes a legally binding agreement (“Agreement”) between you (“you,” “your,” “user”) and W.W. Travels & Tours Ltd. (“we,” “us,” “our”), governing your use of the wwtravelstours.com website and its associated services (collectively, the “Services”).
By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, including any additional guidelines, and all applicable laws and regulations. If you do not agree to these Terms, you are prohibited from using or accessing our Services.
1. Definitions
- “Agency Services” refers to our role as a travel agent in booking Airline Tickets and Hotel Accommodations, where we act as an intermediary between you and a Supplier.
- “Affiliate Services” refers to our role as a promoter and advertiser for our Affiliate Partners, where we redirect you to their websites to purchase their products.
- “Affiliate Partners” refers to third-party companies, specifically Exoticca and Manulife, whose products we promote.
- “Supplier” refers to the ultimate provider of a travel product, such as an airline, hotel, or hotel consolidator.
2. Scope of Services
Our Services consist of two distinct functions:
- Agency Services: Facilitating bookings for airline tickets and hotel accommodations.
- Affiliate Services: Promoting travel packages and insurance from our Affiliate Partners.
The terms governing each service differ significantly.
3. Terms Applicable to Agency Services (Airline & Hotel Bookings)
- 3.1. Our Role as Agent Only: In providing Agency Services, W.W. Travels & Tours Ltd. acts as an agent for third-party Suppliers. The contract for the provision of travel services is directly between you and the Supplier. We are not a co-vendor of such services.
- 3.2. Supplier Rules and Restrictions: All bookings are subject to the terms, conditions, and rules of the relevant Supplier (the “Supplier Rules”). This is particularly critical for airline tickets, where fare rules, baggage policies, and conditions for changes, cancellations, and refunds are set exclusively by the airline. You agree to abide by the Supplier Rules of any booking you make.
- 3.3. Travel Documents and User Responsibility:
- It is your sole responsibility to ensure that you, and all individuals in your travel party, possess all necessary travel documents. This includes, but is not limited to, valid passports (with sufficient validity for your entire trip), visas, and any required health documentation.
- You are responsible for checking for and complying with all travel advisories and entry requirements for your destination(s). We strongly recommend you consult the official Government of Canada travel website (travel.gc.ca) for the most current information.
- W.W. Travels & Tours Ltd. bears no liability for any loss or damages incurred due to your failure to comply with these responsibilities.
- 3.4. Pricing, Payments, and Fees:
- Prices are not guaranteed until booking is confirmed and ticketed by the Supplier. You authorize us to charge the credit card you provide for the full amount of the booking.
- All prices are quoted in Canadian Dollars (CAD) unless otherwise specified.
- In addition to the cost from the Supplier, we may charge a non-refundable service fee for booking, changing, or cancelling travel services. Any such fees will be disclosed to you prior to booking.
- By making a booking, you agree not to initiate a chargeback for any authorized fees, including our service fees and any penalties from Suppliers for cancellations.
4. Terms Applicable to Affiliate Services (Exoticca & Manulife)
- 4.1. No Agency Relationship: For Affiliate Services, we are not your agent. We are an advertising platform. Your click on a link redirects you to the website of our Affiliate Partner.
- 4.2. Exclusive Contract with Partner: The contract for any products or services purchased (e.g., tour packages, insurance policies) is exclusively between you and the Affiliate Partner. You are subject to their terms and conditions, and any claims or disputes must be resolved directly with them. We are not a party to this contract and assume no responsibility for it.
5. Force Majeure
We shall not be held liable for any failure or delay in performance of our obligations under this Agreement if such failure arises from any cause or causes beyond our reasonable control, including but not limited to: acts of God, war, terrorism, government action, pandemics, epidemics, natural disasters, strikes, or failure of third-party communication networks.
6. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND CONTENT ON OUR WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
7. LIMITATION OF LIABILITY
- 7.1. FOR AGENCY SERVICES: OUR RESPONSIBILITY IS LIMITED TO OUR ROLE AS A BOOKING AGENT. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUPPLIER OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. OUR LIABILITY FOR ANY CLAIM ARISING OUT OF OUR AGENCY SERVICES SHALL IN NO EVENT EXCEED THE TOTAL SERVICE FEES PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
- 7.2. FOR AFFILIATE SERVICES: WE ASSUME NO LIABILITY WHATSOEVER FOR ANY PRODUCTS, SERVICES, OR INFORMATION OBTAINED THROUGH OUR AFFILIATE PARTNERS. ANY CLAIMS MUST BE DIRECTED TO THE RELEVANT AFFILIATE PARTNER.
- 7.3. GENERAL: IN NO EVENT SHALL W.W. TRAVELS & TOURS LTD., ITS DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OUR WEBSITE OR SERVICES.
8. Indemnification
You agree to defend, indemnify, and hold harmless W.W. Travels & Tours Ltd., its affiliates, licensors, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Services, including any breach of law or infringement on the rights of a third party (including Suppliers).
9. Governing Law and Exclusive Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Province of [Your Province, e.g., Ontario, British Columbia] and the federal laws of Canada applicable therein. You irrevocably agree that the courts of [Your City and Province] shall have exclusive jurisdiction to settle any dispute or claim arising out of this Agreement.
10. General Provisions
- 10.1. Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
- 10.2. No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
- 10.3. Entire Agreement: These Terms constitute the entire agreement between you and W.W. Travels & Tours Ltd. regarding our Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will indicate changes by updating the “Last Updated” date. By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.
12. Contact Information
For any questions about these Terms and Conditions, please contact us at: info@wwtravelstours.com